Privacy Policy

Introduction

About This Policy

The Better Mind Center ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at bettermindcenter.com, contact us through our forms, or engage with our services.

Please read this policy carefully. If you do not agree with its terms, please discontinue use of our site. This policy applies to information collected through our website and does not cover information collected in the context of a clinical relationship, which is governed by our Notice of Privacy Practices under HIPAA.

Section 01

Information We Collect

We collect information you voluntarily provide through our website forms, including:

• Name and contact details (first name, last name, email address, phone number)
• Location information (state, country)
• Inquiry details submitted through our consultation, media, or career forms
• Newsletter subscription email addresses
• Information about how you heard about us

We also collect certain information automatically when you visit our site, including IP address, browser type, pages visited, time and date of your visit, and referring URL. This information is collected through cookies and similar tracking technologies.

Section 02

How We Use Your Information

We use the information we collect to:

• Respond to your consultation requests and inquiries
• Send you our newsletter and educational content (with your consent)
• Evaluate employment applications
• Improve and optimize our website and services
• Analyze website traffic and usage patterns
• Comply with applicable legal and regulatory requirements

We will not use your information for purposes beyond those described above without your explicit consent.

Section 03

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• With service providers who assist us in operating our website (such as Google Workspace), under strict data processing agreements
• When required by law, court order, or governmental authority
• To protect the rights, property, or safety of The Better Mind Center, our staff, or the public
• In connection with a business transfer, merger, or acquisition (you will be notified of any such change)

Section 04

HIPAA and Health Information

The Better Mind Center is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) collected in the context of your clinical care is governed separately by our Notice of Privacy Practices, which is provided to all clients at the start of treatment.

Information submitted through our website contact forms is not considered PHI and is handled under this Privacy Policy. Please do not submit sensitive health details through our website forms.

Section 05

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyze site usage. We use the following categories of cookies:

• Strictly necessary cookies: required for the website to function and cannot be disabled
• Analytics cookies: help us understand how visitors interact with our site (e.g., Google Analytics)

You can control cookie preferences through our cookie consent banner. You may also configure your browser to refuse cookies, though this may affect website functionality. For more information about Google Analytics and opt-out options, visit tools.google.com/dlpage/gaoptout.

Section 06

Data Retention

We retain personal information submitted through our website forms for as long as necessary to fulfill the purpose for which it was collected, or as required by law. Newsletter subscriber information is retained until you unsubscribe. You may request deletion of your information at any time by contacting us at the address below.

Section 07

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access and receive a copy of your personal data
• The right to correct inaccurate or incomplete data
• The right to request deletion of your data
• The right to opt out of marketing communications at any time
• California residents: additional rights under the California Consumer Privacy Act (CCPA)

To exercise any of these rights, please contact us using the information in Section 11 below. We will respond to your request within 30 days.

Section 08

Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

Section 09

Security

We implement reasonable administrative, technical, and physical safeguards to protect the information we collect. All data transmitted through our website forms is encrypted in transit using TLS. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Section 10

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Section 11

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: